Refund policy
We want you to love your ANNOTaiTE purchase. Please review the following guidelines for returns, refunds, and exchanges.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us at info@annotaite.biz within 15 days of the delivery date.
Your email should include:
Your order number
Description of the issue
Photos clearly showing the problem
Once we receive this information, we’ll work with you to provide a replacement at no additional cost.
Print-On-Demand Products
All of our physical products are printed on demand by our partner, Lulu. This means each item is custom-made for you and cannot be returned due to buyer’s remorse, change of mind, or errors outside of our control (such as typos, file formatting, or incorrect shipping address).
We do not offer refunds or replacements unless:
The product arrives damaged, defective, or incorrect, and
You notify us within 15 days of the delivery date as outlined above.
eBooks & Digital Products
Ebooks and other digital items cannot be returned, refunded, or exchanged once purchased and downloaded.
If you have technical issues accessing your digital product, please contact us at info@annotaite.biz — we’ll do our best to help.
Exceptions
We reserve the right to refuse replacements or refunds if:
The issue is outside the scope of product defects or damage
The return request is made more than 15 days after delivery
The order is missing required information or photos showing the issue
How to Reach Us
If you have any questions or need help with a return or refund request, please contact us at:
Email: info@annotaite.biz
Phone: +1 919-355-8388
We appreciate your understanding and thank you for your business!